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FAQ

Order Status

HOW CAN I TRACK MY ORDER?

HOW DO I CHANGE OR CANCEL MY ORDER?

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

I JUST GOT AN EMAIL THAT STATES I RECEIVED A REFUND. WHAT DOES THIS MEAN?

MY DISCOUNT DID NOT WORK OR I FORGOT TO USE MY DISCOUNT CODE!

WHY WAS MY ORDER CANCELLED?

I PLACED AN ORDER BUT I HAVEN’T RECEIVED A CONFIRMATION EMAIL?

I PLACED AN ORDER, BUT I HAVEN’T SEEN ANY MOVEMENT. WHAT’S GOING ON?

ITEMS ON SALE?

ORDERS OVER 75$

Shipping

SHIPPING TIME

WILL MY SHIPMENTS BE FORWARDED IF I MOVE?

DO YOU SHIP TO P.O BOXES?

DO YOU OFFER EXPEDITED SHIPPING?

WHERE DO YOU SHIP?

DO I HAVE TO BE HOME TO RECIVE MY ORDER?

TRACKING YOUR ITEM

SHIPPING RATES FOR BUYERS

Returns

WHAT IF I WANT TO RETURN MY ORDER?

HOW LONG DOES THE RETURNS PROCESS TAKE?

SHIPPING COSTS FOR RETURNING ITEMS?

DOES SHOPOLIS ISSUE REFUNDS?

IT’S BEEN MORE THAN 14 DAYS SINCE I RECEIVED MY ORDER, CAN I STILL RETRUN AN UNWANTED ITEM?

LATE OR MISSING REFUNDS

Partnerships

SOCIAL MEDIA COLLABORATION

Account Help

CHANGING YOUR CONTACT DETAILS

HOW DO I CHANGE MY ADDRESS?

WHAT IF I DON’T WANT TO RECIVE PROMOTIONAL EMAILS?

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