Unfortunately we will not be able to forward your item if you move. We do suggest to incorporate our shipping time with your schedule if you do plan on moving or if you want the item to be shipped somewhere else.
For the time being we do not provide fast shipping, however if you need your item to be rushed for any special reason then send us a message here, Once you do that we will leave a note with our shipping team and try to see what we can do!
Occasionally the courier might require a signature or the parcel may exceed the dimensions of a Mailbox or P.O box, in this case if one is not there to receive the order then the order will wait at the local post office.
Before returning an item, please make sure that the item is unused and in the same condition you have received it.
If your return is because your item was Damaged, then first you must contact the courier that delivered the item to place a claims. We also require a photo of the damaged product. Once we have the picture and the claims number we can resend you a new item.
If you have issue retrieving the claims number then contact us here and we will help you out.
If your return is because was the Wrong Order then please contact here and we will send out the correct order to your address.
If your return is because you were Unsatisfied with the item then contact us here and we will provide an exchange for another item of the same value.
If this is the case we greatly apologize as we usually can change this kind of problem if we are notified before it is shipped out.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a store credit will automatically be applied and sent to your email within a certain amount of days.
If your return is because you were Unsatisfied, the process may take 7 to 21 business days but we will inform our shipping team to rush your order
If your return is because your item was Damaged, the process may take 7 to 21 business days, depending on how fast one can get the claims number, but once that is done we will inform our shipping team to rush your order.
If your return is because was the Wrong Order, the process may take 7 to 21 business days but we will inform our shipping team to rush your order
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We do not issue refunds to our customer unless the item has not been shipped out. What we offer instead would be an exchange for another item of the same value, store credit or resending the same item.